Chargeback management services
Stop chargebacks at any stage
PREVENT
Stop disputes before
they even start
RESOLVE
Resolve disputes to avoid chargebacks
RECOVER
Provide evidence and recover funds in chargeback cases
Customer
Order Insight and Consumer Clarity
Issuer bank
Fraud reports, TC40 and SAFE
Card networks
CDRN/RDR, MC Alerts
Acquirer
Chargeback representment
PSP
Chargeback avoided
Account secured
Prevent
Visa Order Insight and Mastercard Consumer Clarity
Merchanto integrates with Visa Order Insight Compelling Evidence and Mastercard Consumer Clarity to deliver transaction details directly to card issuers before a dispute is initiated. This reduces friendly fraud by showing the Issuer clear evidence, such as item descriptions, delivery status, merchant contact, and digital receipts. The chargeback can be blocked by credit card network (Visa, Mastercard, AMEX, Discover).
Resolve
CDRN/RDR & Mastercard Alerts
Gain the advantage of time with proactive alerts. Our system connects you to CDRN and Mastercard Alerts, enabling you to resolve disputes before they are escalated. RDR resolve the dispute automatically without any additional interaction.
Inform
TC40 & SAFE reports
Monitor and control your fraud rate, as well as your VAMP and ECP ratios. Take action and maintain full control over your merchant account. Analyze and improve your acceptance rate, and configure custom payment settings.
Results
Actions speak louder than words
API
All solutions available on the platform or via API
Access all our solutions through an easy-to-use platform or integrate them directly into your systems with our powerful API. Whether you’re looking to automate disputes, access real-time data, or offer our services under your own brand — our API gives you the flexibility to do it all.
Reconciliation API
Get real-time statistics, dispute data, and financial reconciliation details directly via our API.
Perfect for: Finance teams, analysts, or anyone needing raw data.
Webhook notifications
Receive instant alerts straight to your backend — fully customizable and easy to implement.
Perfect for: Automating actions, triggering workflows, updating CRMs, or managing disputes.
White label ready
Are you a platform or service provider? Offer our features under your own brand.
Perfect for: Resellers, aggregators, or agencies.
Coverage map
Find out where our services are available
Merchanto provides 97% global chargeback protection coverage, ensuring your business remains secure wherever you operate.
97% global issuer coverage
FAQ
Frequently Asked Questions
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Getting started is simple: just sign up on the platform and reach out to our customer support manager for a quick demo of how everything works. We’ll guide you through onboarding and have you set up within one day.
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Yes, our solutions are compatible with all major payment providers, including Stripe, PayPal, Braintree, and many others.
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Yes, we help prevent chargebacks and reduce fraud for transactions made with all major card brands, including Visa, Mastercard, AMEX, and Discover.
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We offer flexible payment terms and personalized pricing. You can pay by credit card, wire transfer, or cryptocurrency, with both pre-payment and post-payment options available.
Ready to start?
Let’s launch chargeback protection!
Trust the professionals to help reduce disputes and fraud risks.